Privacy Policy

This Privacy Policy describes how Mod Pizza ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website meal-modpizza.click, place orders, use our services, or otherwise interact with us. Please read this policy carefully. By using our website or services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal data in a transparent, secure, and responsible manner. This policy applies to all users of our website, mobile platforms, and any related services we provide in connection with our food business operations in the United States.

1. About Us and Contact Information

For all privacy-related questions, concerns, requests, or complaints, you may contact us using the following details:

We take all privacy inquiries seriously and will respond to your requests within the timeframes required by applicable law.

2. Scope and Applicability

This Privacy Policy applies to:

• All visitors to our website at meal-modpizza.click
• Customers who place food orders through our platform
• Users who create accounts or register on our website
• Individuals who sign up for our newsletters, promotions, or loyalty programs
• Anyone who contacts us via email, phone, or any other communication channel
• Job applicants, vendors, or business partners who provide personal information to us

This Privacy Policy does not apply to third-party websites or services that may be linked to or from our website. We encourage you to review the privacy policies of any third-party sites you visit.

3. Information We Collect

We collect various categories of personal information depending on how you interact with us. The types of data we collect include, but are not limited to, the following:

3.1 Personal Identification Information

When you register for an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Mailing and delivery address
• Date of birth (for age verification and promotional purposes)
• Username and password (stored in encrypted form)
• Profile photo or avatar (if you choose to upload one)

3.2 Payment and Financial Information

When you make purchases through our platform, we collect:

• Credit card or debit card details (processed securely through our payment processors)
• Billing address
• Transaction history and order records
• Payment method preferences

Please note: We do not store complete credit card numbers or sensitive financial data on our servers. Payment information is handled by PCI-DSS compliant third-party payment processors.

3.3 Order and Dietary Information

As a food service business, we may collect:

• Food preferences and dietary restrictions you voluntarily share
• Order history and favorite menu items
• Customizations and special instructions submitted with your orders
• Restaurant location preferences

3.4 Usage Data and Website Analytics

When you visit our website, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and settings
• Operating system and device type
• Pages visited, time spent on pages, and navigation paths
• Referring URLs and exit pages
• Search terms used on our website
• Date, time, and duration of your visits
• Clickstream data and interaction patterns

3.5 Device Information

We may collect information about the devices you use to access our services:

• Device identifiers (such as device ID, advertising ID)
• Hardware model and specifications
• Mobile network information
• Time zone settings
• Language preferences

3.6 Communications and Feedback

When you communicate with us, we collect:

• Content of emails, chat messages, or support tickets
• Customer reviews, ratings, and feedback
• Survey responses
• Social media interactions (where applicable)

3.7 Information Collected Through Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect data about your browsing behavior and preferences. For detailed information, please refer to Section 9 – Cookie Policy of this document.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders accurately and efficiently
• Managing your account and providing access to our platform
• Sending order confirmations, receipts, and delivery updates
• Responding to customer service inquiries and resolving complaints
• Enabling loyalty programs and reward redemption

4.2 Communication and Marketing

• Sending promotional emails, newsletters, and special offers (with your consent where required)
• Notifying you about new menu items, seasonal specials, and limited-time promotions
• Personalizing marketing messages based on your order history and preferences
• Sending birthday or anniversary greetings and related promotional offers
• Conducting surveys and collecting feedback to improve our services

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

4.3 Website Analytics and Performance Improvement

• Analyzing website traffic and user behavior to improve functionality and user experience
• Identifying popular menu items and optimizing our online ordering process
• Conducting A/B testing to enhance website performance
• Monitoring and addressing technical issues or security vulnerabilities

4.4 Legal and Compliance Purposes

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from government authorities or law enforcement
• Enforcing our Terms of Service and other agreements
• Protecting our legal rights, property, and the safety of our users
• Preventing and detecting fraud, unauthorized access, and other illegal activities

4.5 Business Operations

• Conducting internal audits, accounting, and business administration
• Evaluating and improving our products, services, and operations
• Supporting mergers, acquisitions, or other corporate transactions (see Section 6)
• Training staff and developing internal processes

5. Legal Basis for Processing

As a business operating in the United States, our data processing activities are governed primarily by applicable federal and state laws, including the Federal Trade Commission Act (FTC Act), the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other applicable state privacy laws.

We process your personal information based on the following grounds:

• Contractual necessity: Processing required to fulfill your orders and provide the services you have requested
• Legitimate business interests: Processing for analytics, fraud prevention, and improving our services
• Legal obligation: Processing required to comply with applicable laws and regulations
• Consent: Processing for marketing communications and certain cookies, where you have provided explicit consent

6. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information with trusted partners and service providers under specific circumstances:

6.1 Service Providers and Business Partners

We work with third-party companies that help us operate our business and deliver services to you. These include:

• Payment processors: To securely process your payment transactions
• Delivery and logistics partners: To fulfill and track your food orders
• Email marketing platforms: To send promotional communications
• Analytics providers: To analyze website performance and user behavior (e.g., Google Analytics)
• Customer support tools: To manage inquiries and support tickets
• Cloud hosting and IT service providers: To maintain and secure our technology infrastructure
• Fraud detection and security services: To protect against unauthorized activity

All third-party service providers are contractually obligated to use your personal information only for the specific purposes we authorize and to maintain appropriate security measures.

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that such disclosure is required or permitted by law, including:

• In response to a valid subpoena, court order, or other legal process
• To comply with requests from government or regulatory authorities
• To protect the rights, property, or safety of Mod Pizza, our customers, or the public
• To investigate potential violations of our Terms of Service
• In connection with fraud prevention and security investigations

6.3 Business Transfers

If Mod Pizza is involved in a merger, acquisition, asset sale, financing, reorganization, bankruptcy, or other corporate transaction, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website prior to your information being transferred and becoming subject to a different privacy policy.

6.4 With Your Consent

We may share your information with other third parties when you have provided your explicit consent to do so.

6.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes.

7. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction.

7.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols
• Password Hashing: User passwords are stored using strong cryptographic hashing algorithms (never in plain text)
• Firewalls and Intrusion Detection: We use firewalls, intrusion detection systems, and other security technologies to protect our infrastructure
• Secure Payment Processing: Payment data is processed through PCI-DSS compliant third-party processors
• Regular Security Audits: We conduct periodic security assessments and penetration testing
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis

7.2 Administrative Measures

• Employee privacy and security training programs
• Data processing agreements with all third-party service providers
• Internal policies governing the handling of personal information
• Incident response plans for potential data breaches

7.3 Data Breach Notification

In the event of a data breach that is likely to affect your rights and interests, we will notify you and applicable regulatory authorities in accordance with the requirements of applicable law, including state data breach notification laws. We will provide timely notification and information about the nature of the breach, the data affected, and the steps we are taking to address it.

8. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights and will respond to your requests in accordance with applicable legal requirements.

8.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

8.2 Rights Available to All Users

Regardless of your location, all users of our services have the following rights:

• Access: You may request access to the personal information we hold about you
• Correction: You may request that we correct or update inaccurate or incomplete personal information
• Deletion: You may request that we delete your personal information, subject to certain legal limitations
• Marketing Opt-Out: You may opt out of receiving marketing communications at any time
• Account Deactivation: You may request the deactivation or closure of your account

8.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using one of the following methods:

• Email: [email protected] with the subject line "Privacy Rights Request"
• Website: meal-modpizza.click

We will verify your identity before processing your request to protect your privacy and security. We will respond to your request within 45 days of receipt, with the possibility of a one-time 45-day extension when reasonably necessary, as permitted under the CCPA/CPRA. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising.

9.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites work more efficiently and to provide information to website operators. Cookies may be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a set period or until you delete them).

9.2 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly, including maintaining your shopping cart and enabling secure login
• Analytics Cookies: Help us understand how visitors interact with our website, including which pages are most visited and how users navigate our platform
• Preference Cookies: Remember your preferences and settings, such as language selection and location preferences
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns
• Social Media Cookies: Enable social media sharing features and may track your activity across websites

9.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features, including the online ordering system.

You may also opt out of interest-based advertising by visiting the Digital Advertising Alliance opt-out page or the Network Advertising Initiative opt-out page.

For more detailed information about the specific cookies we use and how to manage them, please refer to our full Cookie Policy available on our website at meal-modpizza.click.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

10.1 Retention Periods

After the applicable retention period expires, we will securely delete, anonymize, or de-identify your personal information so that it can no longer be associated with you.

11. Children's Privacy

We are committed to complying with the Children's Online Privacy Protection Act (COPPA) and other applicable laws protecting children's privacy.

Our services are not directed at children under 18, and we do not knowingly:

• Collect personal information from children under 18
• Allow children under 18 to create accounts or place orders
• Send marketing communications to children under 18
• Use children's personal information for any purpose

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete the child's information from our records and discontinue any related processing.

By using our website, you represent and warrant that you are at least 18 years of age. If you do not meet this age requirement, you must immediately discontinue use of our services.

12. International Data Transfers

Mod Pizza is based in the United States, and your personal information is primarily processed and stored within the United States. However, in connection with our use of third-party service providers, your data may be transferred to, stored, or processed in other countries.

12.1 U.S.-Based Processing

The majority of data processing activities we conduct occur within the United States, subject to U.S. federal and state privacy laws, including the FTC Act and applicable state consumer protection laws.

12.2 Cross-Border Transfers

Some of our third-party service providers may operate internationally. When we transfer personal information to service providers in other countries, we take steps to ensure that appropriate safeguards are in place, including:

• Ensuring that the recipient country provides an adequate level of data protection
• Implementing contractual clauses and data processing agreements with service providers
• Utilizing service providers that have adopted recognized privacy frameworks and certifications

12.3 Users Outside the United States

If you are accessing our website from outside the United States, please be aware that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using our services, you consent to the transfer of your personal information to the United States as described in this Privacy Policy.

13. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, and other online services. This Privacy Policy does not apply to those third-party sites, and we are not responsible for the privacy practices or content of such sites. We encourage you to carefully review the privacy policies of any third-party websites you visit.

Third-party services that may be integrated with our platform include, but are not limited to:

• Social media platforms (Facebook, Instagram, Twitter/X)
• Google Analytics and Google Ads
• Third-party payment processors
• Food delivery aggregator platforms
• Review and rating platforms

14. California Privacy Rights (CCPA/CPRA) – Additional Disclosures

In addition to the rights described in Section 8, California residents are entitled to the following specific disclosures under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

14.1 Categories of Personal Information Collected in the Past 12 Months

• Identifiers (name, email address, IP address, account username)
• Commercial information (order history, transaction records)
• Internet or electronic network activity information (browsing history, website interactions)
• Geolocation data (approximate location based on IP address)
• Inferences drawn from personal information (preferences, purchasing behavior)
• Sensitive personal information (payment card information, account login credentials)

14.2 Categories of Personal Information Disclosed for Business Purposes

We disclose personal information to service providers for the following business purposes: order fulfillment, payment processing, analytics, fraud prevention, marketing, and customer support.

14.3 "Do Not Sell or Share My Personal Information"

Under the CCPA/CPRA, you have the right to opt out of the sale or sharing of your personal information. We do not sell your personal information for monetary consideration. However, certain uses of advertising cookies and pixels may constitute "sharing" of personal information for cross-context behavioral advertising purposes. You may opt out of such sharing by adjusting your cookie preferences or contacting us at [email protected].

14.4 Authorized Agents

California residents may designate an authorized agent to submit privacy requests on their behalf. We may require verification that the agent has been authorized to act on your behalf and may require you to verify your own identity directly with us before fulfilling a request submitted by an agent.

15. How to File a Complaint

If you have concerns about our privacy practices or believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to first contact us directly so that we may address your concerns:

• Email: [email protected]
• Website: meal-modpizza.click

We will acknowledge your complaint promptly and work to resolve it within a reasonable timeframe.

15.1 Complaints to Regulatory Authorities

If you are not satisfied with our response, or if you believe your privacy rights have been violated, you have the right to file a complaint with the appropriate regulatory authority:

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website notifying users of the changes
• Send an email notification to registered users for significant changes (where feasible)

Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you do not agree with the updated Privacy Policy, please discontinue use of our services and contact us to request deletion of your personal information.

17. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are committed to addressing your privacy concerns promptly and transparently.